Frequently Asked Questions
How do I obtain a quotation?
There is a cost to use the Test Laboratory service. Testing to standards within our scope of accreditation incur fixed charges, with additional charge for any retest. Customised testing and consultancy is charged at an hourly rate.
As the NovitaTech Engineering Test Laboratory is a registered research agency under the terms of the Income Tax Assessment Act, Australian Incorporated companies can claim tax concession for eligible research and development, as detailed in the Act.
Please contact Novita Tech on 1300 85 55 85 for a quote.
What is the process for making a complaint about equipment?
If equipment fails, it is usually best to contact the therapist or company who made or supplied the equipment, who will make the necessary arrangements to fix the problem. The Test Laboratory and the Therapeutic Goods Act (TGA) should only be contacted in cases where the equipment seems to have been unreliable and unsafe.
If a dispute arises, the Test Laboratory may conduct tests to determine what went wrong. A written report of the findings will be provided.
Will my enquiry be treated confidentially?
The Test Laboratory is audited for confidentiality procedures which prohibit disclosure to third parties of:
• items that are scheduled for testing, are under test or have been tested
• any test results without the authorisation of the client
However, we do require permission to publish lists of successful products.
Inspection visits to the laboratory are welcomed but require notice, and visitors must be accompanied by a laboratory staff member. No cameras are allowed in the Test Laboratory.
What are NovitaTech’s freight arrangements?
You are responsible for arranging freight of sample products needed for testing.
- Please identify each sample with model name or number and ensure all detachable parts are identified
- You will need to arrange for the return of the product samples as evidence that testing occurred. This freight will be at your own cost
- Unclaimed samples will not be retained longer than three months from the report date.
The outside of the sample’s packaging should be clearly marked:
NovitaTech Engineering
Store A
171 Days Rd
Regency Park SA 5010
AUSTRALIA
What kind of test reports does NovitaTech produce? What are the costs involved with them?
Written quotations for time and cost are provided from information supplied. They are valid for 30 working days and prices are stated in Australian dollars. No alterations found before or during the testing will be implemented without the client’s approval.
The receipt of sample(s) after our quotation is despatched is taken as acceptance of the quotation. If testing is interrupted, the client will only be charged for work that has been completed. Testing is performed in order of booking of test samples into our testing schedule.
Please contact NovitaTech on 1300 85 55 85 for a quote.
Tax concessions: As the NovitaTech Engineering Test Laboratory is a registered research agency under the terms of the Income Tax Assessment Act, Australian Incorporated companies can claim tax concessions for eligible research and development, as detailed in the Act.
What are the Australian Standards?
A Standard is a published document that sets out specifications and procedures designed to ensure products, services and systems are safe, reliable and consistently perform the way they are intended to. They establish a common language that defines quality and safety criteria.
Standards Australia is an independent, not-for-profit organisation, recognised by the Australian Government as the peak non-government Standards body in Australia. Standards Australia develops internationally aligned Australian Standards.
What is the ISO?
The ISO is the International Organisation for Standardisation. They are the organisation responsible for developing and publishing International Standards for equipment.
I want to get a product tested. What do I do?
The first step is to phone our Test Laboratory (1300 85 55 85). A technician can speak with you to help determine the test that best suits your needs, and can run through the entire testing process with you, answering any of your specific questions.
This page last updated: 4 October 2012
URL for this page: http://www.novitatech.org.au/content.asp?p=770
